Registration on max-lang.com is required for orders of any kind.

Go to MY ACCOUNT at the top right of the page.

Then enter the e-mail address you wish to use for your customer account and assign a password. You will then receive an activation link by e-mail. Please confirm your registration via the link.

NOTE: If you do not confirm your account within 7 days, it will be automatically deactivated for security reasons. all existing data will be deleted and you will have to register again.

Use upper and lower case letters and special characters for your password. The minimum length is 8 characters. When you log in to your account in the future, you will be asked for your password and e-mail address.

You can view, change or add to your details at any time in your customer account. It goes without saying that we comply with the applicable DATA PROTECTION REGULATIONS and will not pass on your data to third parties.
You have not received an e-mail from us?
Then check the following points:

• Have you activated a spam filter in your e-mail system? Please add support@max-lang.com to your address book.
• Are you already a customer and have forgotten your password? Then let us send you a new password link: RESET PASSWORD – Confirm the reset by clicking on the link in the e-mail. You will then be asked to enter a new password in the next step.

Go to MY ACCOUNT at the top right of the page.

Then enter your user name/e-mail address and the password you have chosen in the “Customer login” area.

Can’t log in despite being registered?

Then check the following points:

• Did you confirm your account via the link in the activation e-mail within the specified 7 days after registration? Accounts that have not been confirmed by double opt-in will be deleted within 7 days incl. all data is automatically deleted.
• Have you activated a spam filter in your e-mail system? Please add support@max-lang.com to your address book.

Are you new and want to create an account?

Go to MY ACCOUNT at the top right of the page.

Then enter the e-mail address you wish to use for your customer account and assign a password. You will then receive an activation link by e-mail. Please confirm your registration via the link.

NOTE: If you do not confirm your account within 7 days, it will be automatically deactivated for security reasons. all existing data will be deleted and you will have to register again.

Use upper and lower case letters and special characters for your password. The minimum length is 8 characters.

When you log into your customer account on max-lang.com in the future, you will be asked for your password and e-mail address.

You can view, change or add to your details at any time in your customer account. Of course we adhere to the valid DATA PROTECTION DECLARATION and do not pass on your data to third parties.

Have you forgotten your password?
Then let us send you a new password link: RESET PASSWORD – Confirm the reset by clicking on the link in the e-mail. You will then be asked to enter a new password in the next step.

You can find the logout button by clicking MY ACCOUNT open it. Simply scroll down there and tap on “Log out”.

You can have a password link sent to you here: RESET PASSWORD

The following requirements must be met when choosing a password:

• Minimum length of 8 characters
• Contain at least 1 special character
• Contain at least 1 number
• Contain at least 1 capital letter

You have not received an e-mail from us?

Then check the following points:

• Have you activated a spam filter in your e-mail system? Please add support@max-lang.com to your address book.

Under the menu item Addresses in your customer account, you can change your delivery and billing address.

You have already ordered, but would like to receive to a different address?
If your order is not yet packed, you can cancel it and place a new order. Please contact our customer service via the contact options below and ask to cancel your order, after which you can place a new order to the correct address.

As soon as the parcel is handed over to DHL, you will receive a parcel notification email from the respective shipping partner. You also have the option of selecting a desired delivery location, such as a parcel store or drop-off point.

Have you moved and your parcel could not be delivered?
In this case, it will be returned to us and you will be refunded the purchase price within 14 days.

Would you like to change your name?
Then go to your customer account ACCOUNT DETAILS.

Would you like to change your password or e-mail address?
You can change this in your customer account under ACCOUNT DETAILS.

Has your address changed?
Under the menu item ADDRESSES in your customer account, you can change your delivery and billing address for future orders.

Have you forgotten your password?
Then let us send you a new password link: RESET PASSWORD

Log in to view your orders: LOGIN

Under Orders you will find an overview of all your orders incl. Order status. You also have the option of downloading your invoice again for orders that have already been paid for if you have not received it from us by email.

Orders that contain an appointment booking can be canceled via the detailed view with a certain lead time. If you use a Google account, you can also add the appointment as an entry in your Google calendar. Click on “Show” to see details of the respective order, e.g.

• the articles included
• your specified address
• the selected payment method
• the order amount
• the date of your booking

To have your customer account deleted, please contact us via our contact form. Please enter the e-mail address that is linked to your account, as it is required for deletion.

Please note that we can only realize a deletion if

• There is no outstanding invoice amount
• No repayment is outstanding from us to you

If any of this still applies, we cannot delete your account immediately and ask you to be patient and clarify any outstanding issues.

Under the menu item GIFT VOUCHERS menu item in your customer account, you can view the gift vouchers you have purchased incl. View voucher code, expiration date and credit balance.

You also have the option of downloading the voucher again as a pdf via the“Download” link if you have not received an e-mail from us.